Alan's sysadmin Blog

Working smarter not harder

Windows Phone Can’t Connect to Zune

Posted by Alan McBurney on June 17, 2011

I just connected my Windows Phone to my PC and was ceremonially hit with the Zune error

Can’t connect to your phone. Disconnect it, Restart it, then try connecting again

After a bit of digging the resolution for me was to remove the Zune certificate from my user account personal store. Once this was done the phone connected fine

Use the following steps to resolve the issue

  • Make sure that Zune is closed
  • Run certmgr.msc
  • Expand Personal and then Certificates
  • Delete the Zune Certificate


  • Open the folder C:\Users\<UserName>\AppData\Roaming\Microsoft\Crypto\RSA
  • There will be a folder with a name similar to the following S-1-5-21-1615704545-2677611709-1415672177-1156
  • Rename this folder by appending .old or similar to the end of the folder name
  • Restart Zune

7 Responses to “Windows Phone Can’t Connect to Zune”

  1. kysa said


  2. L T said

    this worked
    thank you!

  3. Thanks! First thing that fixed this annoying problem!! I’ll try and re-post this anyway that I can. Mad props.

  4. Muntasir Mahmud said

    But I don’t find any certificates(it’s null) under the personal tab. Under another tabs there are no certificates named zune…..

    • Frank said

      Me too… google’d and bing’d many solutions such as, change date, find and delete cert, rename folder and etc. having said so, I don’t even find zune is creating the certificate!! quite a disappointment even windows phone can’t be detected by microsoft!!! never have such with iphone and adroid?

      • Matt said

        Hello, Frank. Did you find a solution to this issue? I am running the Win 8 Pro RTM and same thing and tried all the other solutions and now no cert

  5. finally got the solution here. thanks

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