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Archive for the ‘Windows Phone’ Category

Windows Phone Can’t Connect to Zune

Posted by Alan McBurney on June 17, 2011

I just connected my Windows Phone to my PC and was ceremonially hit with the Zune error

Can’t connect to your phone. Disconnect it, Restart it, then try connecting again

After a bit of digging the resolution for me was to remove the Zune certificate from my user account personal store. Once this was done the phone connected fine

Use the following steps to resolve the issue

  • Make sure that Zune is closed
  • Run certmgr.msc
  • Expand Personal and then Certificates
  • Delete the Zune Certificate


  • Open the folder C:\Users\<UserName>\AppData\Roaming\Microsoft\Crypto\RSA
  • There will be a folder with a name similar to the following S-1-5-21-1615704545-2677611709-1415672177-1156
  • Rename this folder by appending .old or similar to the end of the folder name
  • Restart Zune

Posted in Windows Phone, Zune | Tagged: , | 7 Comments »